Frequently asked questions
Prices
How do you work out the price?
Load size, plus access (stairs and parking), plus any special items. The estimator shows each part. See the price guide for the full tables.
Can the price change on the day?
Only if the load or the access is different from what you told us. We tell you before we load, and you can say no.
Why do mattresses, sofas and fridges cost extra?
They need separate disposal routes. Fridges and freezers must be degassed, and upholstered items fall under POPs rules, so they cannot go with general waste.
Is VAT included?
Prices on this site are shown inc VAT.
Booking
Can you collect the same day?
Sometimes. If we have a slot, a same-day request adds £30. Call or WhatsApp early in the day for the best chance.
Do I need to be at home?
Usually, yes, or someone who can show us the items. If the junk is outside, such as on a driveway or in a front garden, we can sometimes collect without you there. Ask when you book.
How quickly do you reply?
Usually within the hour on working days, between 7am and 7pm.
On the day
Do you collect from flats?
Yes. If there is no lift, each flight of stairs adds £18. If there is a lift we can use, there is no stairs charge.
Where will you park?
As close to your door as we can. If the van has to park more than 15 metres away, a carry charge applies. In permit areas, a visitor permit from you helps.
Do I need to carry anything out?
No. Our crew does all the lifting and loading.
Payment and paperwork
How do I pay?
A 30% deposit secures your booking. The balance is paid on completion, by card or bank transfer.
Are you licensed?
Yes. We are an upper-tier registered waste carrier with the Environment Agency, licence [WASTE_CARRIER_NUMBER]. You get a waste transfer note for every collection.
What do you not take?
Asbestos, clinical or sharps waste, chemicals, solvents, oil, gas bottles, explosives, tyres in bulk, or anything hazardous. See the full list.